Contact and support channels
This page belongs to the informational PokerStars guide UK domain configured as the PokerStars UK desk. It explains how to reach PokerStars for account, security and game issues—and how to reach us about the website itself. If your question involves a withdrawal, a bonus that did not credit, a blocked login, a suspected compromised account, or a disputed poker pot, you must use PokerStars’ authenticated help workflows inside the official client or website. Public email on editorial domains cannot view secure account data, cannot adjust balances, and must never receive photographs of government IDs or payment cards.
Help centre inside the product
Log in, then open Help or Contact Support from the authenticated shell. Choose categories carefully—security, responsible gambling, gameplay, payments—so your ticket routes to specialists with the right tooling. For poker disputes, include tournament or table IDs, hand history identifiers from the replayer, and approximate timestamps in the timezone shown on your device. Without hand IDs, investigators may need extra cycles to locate exact action sequences.
Casino and side-game errors
Note game titles, bet sizes, session times and any error codes displayed on screen. Some issues span both poker and casino verticals because wallets are shared; still, studios may need separate references for live-dealer rounds versus slot sessions. Screenshots help only when they omit sensitive tokens.
Email on this guide: editorial and privacy
Use the footer address for broken pages on this hostname, accessibility problems with our template, privacy requests about our limited analytics dataset, or good-faith corrections when our wording diverges from PokerStars’ official help articles. Response times are editorial, not operational. Never send passwords, OTPs, or full payment details.
Account security incidents
If you believe someone else accessed your account, change your password from a trusted device, enable two-factor authentication if available, and contact official support immediately. Ignore DMs offering to “verify” you on unofficial apps. Editors here will never ask for your credentials.
Complaints and escalations
Follow the operator’s complaints procedure for formal disputes. Independent bodies exist where regulators require them, but they expect documentation created through official channels. This guide cannot attach itself to your escalation file.
Responsible gambling resources
Use in-product limit tools first. BeGambleAware.org provides confidential conversation. GamStop may help with multi-operator self-exclusion in Great Britain when applicable. National helplines answer faster than blog comments.
Media, affiliates and legal
Corporate communications and affiliate managers use addresses published on official group sites. Front-line support agents cannot negotiate partnerships. Send legal notices to the appropriate corporate recipient, not to player chat.
Mobile-only issues
If a problem appears on one device but not another, note OS version, app build, and network type before opening a ticket; that triage detail prevents endless “cannot reproduce” loops.
Responsible gambling follow-up
If you previously self-excluded and now seek guidance, only official reinstatement workflows apply—never unofficial email chains. We link to charities for conversation, not for account reinstatement shortcuts.
Language preferences
Select your preferred language inside the official client; this English guide cannot retune support queues or translate operator decisions for you.